This Privacy Policy explains what personal information jiliph collects from players in the Philippines, how we use it, and the steps we take to keep it safe. Please read this page before creating an account or making a deposit.
When you create an account on jiliph, we collect the personal information you provide during registration — including your full name, date of birth, email address, mobile number, and preferred payment method. This informationis required to set up your player account and verify your identity in accordance with Philippine regulations. We may also ask for a government-issued ID to complete the verification process, particularly before processing your first withdrawal. All registration data is stored securely and is only accessible to authorised jiliph staff. You will not be asked to provide more information than is necessary for the purpose of operating your account safely and fairly.
As you use the jiliph platform — browsing game categories, placing bets, making deposits, or accessing the FAQ — we automatically collect certain technical and behavioural data. This includes your device type, operating system, browser version, IP address, session duration, and the pages or features you interact with. We use this data to improve platform performance, personalise your experience, and detect unusual activity that may indicate a security issue. Usage data is never sold to third parties and is only used internally to make jiliph work better for Filipino players. Aggregated, anonymised usage statistics may be used for internal reporting and product development purposes.
When you make a deposit or request a withdrawal, we collect the transaction details necessary to process your payment — including the amount, payment method, transaction reference, and timestamp. jiliph supports PHP-denominated transactions through local payment channels commonly used in the Philippines, and the details of each transaction are recorded for security, fraud prevention, and regulatory compliance purposes. We do not store full card numbers or sensitive banking credentials on our servers; payment processing is handled through secure, encrypted channels. Transaction records are retained for the period required by applicable Philippine law and our internal compliance obligations. If you have questions about a specific transaction, you can reach our support team at [email protected].
If you contact our support team by email or through the platform, we retain a record of that communication — including your message, our response, and any attachments you provide. These records help us resolve your query accurately and allow us to review the quality of our support service over time. Support communications are stored securely and are only accessible to the staff members handling your case. We will never share the content of your support messages with third parties except where required by law or where you have given explicit consent. If you would like a copy of your support history or wish to have it deleted, please contact us at [email protected].
The personal data we collect is used primarily to operate and maintain your jiliph account, process your deposits and withdrawals in Philippine pesos, and provide you with access to our casino, slots, and sports betting features. We also use your information to send you important account notifications — such as deposit confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may send you promotional communications about new games, offers, or platform features; you can opt out of these at any time by contacting [email protected]. Your data is also used to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
jiliph does not sell, rent, or trade your personal information to third-party marketers or advertisers. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party service providers are contractually required to handle your data securely and in accordance with applicable privacy standards. We may also disclose your information to government authorities or law enforcement agencies in the Philippines if required to do so by law, court order, or regulatory directive. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the jiliph platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and update our systems to address emerging threats. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to protect your information.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a query is being resolved. To exercise any of these rights, please contact us at [email protected] with your request and we will respond within a reasonable timeframe. Please note that some data may need to be retained for legal or regulatory compliance reasons even after an account is closed. For more information about your rights under Philippine data protection law, you may also refer to the National Privacy Commission.
Quick answers for Filipino players who want to know more about how their data is handled.
Our support team is available around the clock to help Filipino players with any privacy or account concerns. You can also check the FAQ or log in to manage your account settings.